Frosted Lettering

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<div class="EllipseBorder"><img src="https://cdn.bannerbuzz.com/media/wysiwyg/Easy_Application_BOS.png" /></div>
<p>Easy Application</p>
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<div class="EllipseBorder"><img src="https://cdn.bannerbuzz.com/media/wysiwyg/Custom_Design_BOS.png" /></div>
<p>Custom Design</p>
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<div class="EllipseBorder"><img src="https://cdn.bannerbuzz.com/media/wysiwyg/Cost_Effective_BOS.png" /></div>
<p>Cost Effective</p>
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<div class="USPContent">
<div class="EllipseBorder"><img src="https://cdn.bannerbuzz.com/media/wysiwyg/Premium_Quality_BOS.png" /></div>
<p>Premium Quality</p>
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<ul>
<li>The product will be in multiple pieces if width and height both are more than 52 inches</li>
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Hi Milton, we regret any inconvenience you encountered with your order. After thorough investigation, we found that you specifically preferred frosted lettering and did not prefer the suggested product due to the die-cut leaving a blank space around the letters. We apologize for any misunderstanding from our representative, resulting in the incorrect product suggestion. We have contacted you via email to propose the best possible solution to address this matter. Thank you for bringing it to our attention.

I needed frosted dye-cut decals. When they reviewed the art work, they noted that they could not do what I needed. I chatted with Customer Service online to cancel my order and they asked "why?" and I told them that the notes said that they could not complete my request. They then told me that they COULD do my request and I specified that I needed frosted dye-cut. It came in the mail and its black and not fully cut.

Tried to cancel order that could not approve, customer services convinced me that they could complete.

Excellent perfect fast

Hi Jasen, We sincerely apologize for the difficulty that you have faced. While we have made every effort to improve the website, we are aware that there is still space for improvement. We understand that the visual didn't live up to your expectations,however,according to the specifics, the approved artwork has been printed and as we can check that it was notified that we have enlarged your artwork according to product size. We value your feedback so we have given it to the relevant team in order to ensure a better experience moving forward. We'd like to let you know that our chat and call features are available to customers 24x7. If you ever have any concerns, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We value your time and effort contacting us.

The reason for the low rating is that the website did not make it easy to accurately size the product resulting in my receiving a product that was entirely too tall and long to fit on my door glass. Had it been a foot shorter and 2 inches less in height I would have given it a 4 or maybe even a 5. 
The finished product wasn't ugly, it was just to big to use.

Frosted lettering for office door

Hi, P'Sasha. We are sorry to hear that the packaging was cumbersome and difficult to open. We understand that upon installation, the product was found to be ripping. We would like to emphasize that the item you ordered is frosted lettering and that there is no printing available for it; it will just be a single cut letter made of frosted material. Since the proof is a digital image, the black color was only used as a reference. We sincerely regret the inconvenience caused by the delay and the lack of communication regarding your ticket. We have treated it as a matter of the utmost importance and have asked you for some information so that we can help you resolve this issue. We are aware that you have a deadline to meet, and we will do everything in our power to have this issue resolved as soon as possible.

Horrible!
The package was very inconveniencing and very hard to open. I have waited 3 weeks for this and as I was preparing to put into glass the letter were ripping as if the product was stored away for months. Bad material and to make matters worse I requested for lettering to be done in black and they made it white…

I spoke to someone last Thursday who assured me that someone from their special team will be contacting me within 24 hours to resolve and I am yet to hear anything!

So unprofessional, I am working on a time limit and it’s as if they have no respect for my time. Bear in mind , this is a production issue on their end.

Horrible experience.

Hello, Julianne. We apologize for any confusion or dissatisfaction caused by the product you received. We would like to emphasize that our designer clarified that the artwork you provided contained an image with intricate details that made it unsuitable for lettering. As an alternative, the designer suggested a different product. Additionally, since the artwork you provided was in color, we recommended selecting a printed product and shared a link for your review. Based on our communication, we received your approval for the suggested product, and we proceeded accordingly. We regret any misunderstanding that may have occurred and apologize for any inconvenience caused. We have reached out to you via your email complaint and offered the best solution possible. We appreciate your response so that we can resolve it.

The frosted lettering did not come frosted.

Frosted lettering did not come frosted

Hi Grace, we are sorry to note your disappointment with the product received. As part of our commitment to providing world-class products, we perform a quality check on all products before they are shipped to ensure that they do not contain any defects and try our best to provide secure packaging so that the product does not get affected in transit. If a customer faces any such issue, they need to report it to us within 48 hours of the delivery. As we can see, our team has responded to your concern via email. If you have any other concerns, please feel free to contact our customer support team via call or chat.

The pieces of my decal were already coming off of the backing paper and when I go to stick them back on, they were in place anymore

The pieces of my decal

Hi Ihsan, we are sorry to note your disappointment with the product received. Upon checking the order details, we have processed the order same as per your approved artwork. Also, as part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects and try our best to provide the secure packaging that the product does not get affected in transit. Furthermore, we provide 90-day guarantees. If customer will face any such issue, they need to report the same within 48 hours of delivery so our team can verify the details and provide the best possible resolution on the same. If you have any other concerns, please feel free to contact our customer support team via call or chat.

I didn’t like it. It’s missing letters

I didn’t like it. It’s

I got some decals for a computer build and it looks great.

I got some decals for

Manuel, we appreciate your taking the time to recognize our efforts. We look forward to delighting you again with your next order! Thank you for choosing Best of Signs for your advertising needs.

Great job!!

Hi Jeff, We are sorry to note your disappointment with the product received. As part of our commitment to providing world-class products, we perform a Quality Check and always try our best to provide the secure packaging that the product does not get affected in transit. This is very unfortunate that you have faced an issue. However as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.

Purchased Frosted letters that came in a small tube. When they arrived the letters had slipped from the masking tape causing large lifted creases that could not be smoothed out back onto the masking tape covering. This created creases in the letters as they were transferred onto the glass backing that could not be smoothed out.

Frosted Lettering

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Frosted Lettering

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