received letters...damaged due to packing tape stuck to them and did NOT come off ...did NOT receive the mounting screws that were needed to put up....did NOT receive any type of template for the possitioning of the screws if they had been included!!!!! def NOT a good experiance or service, tried calling spoke with someone and was NO help!! He said i had to go online and deal with it that way!! I NEED A REFUND!
The products themselves are good quality but when my 12”x12” letter H arrived, it was broken. I wanted to ask for a replacement but had a lot of difficulty understanding the person’s heavy accent on the phone. Email correspondence was confusing too, as some were “do Not Reply To “.
Ultimately I just ordered a replacement and asked for a refund for the original but the new one is on the way. Now I have two!
I believe your staff tried to produce the product I requested. After several attempts, the final description was Frosted Text and clear background, which is exactly what I originally requested. The package arrived 2 days ahead of schedule, but it was wrinkled beyond ability to be applied to my glass door. PLUS, the product was white text with a frosted background. Not acceptable. I requested a refund, but was told I didn't qualify.
Sign was exactly as expected. Good service.
This is my 2nd order after the first one came sized TOO LARGE. I didn't get any resolution, so I reordered them in a smaller size and PAID AGAIN.
The order was placed in the exact same way but without the stencil this time.
The 2nd order came with no hardware or raised backing as like the first order.
I now have 2 different sized lettering, one with the proper backing but the wrong size and the other one in the proper size but no backing or hardware.
I don't think that this is the way to do business after a complaint was filed on the first order and never handled properly.
How do I get this rectified?
the letters were fine but the web site could be easier to use along with the review process.
Tape over logo. Damaged the logo when peeling the tape
I ordered cut white vinyl of PickleballFunwear.com and the price was right, however, the "i" in Pickleball was upside down (the sticky side was toward the transfer paper and the "k" in Pickleball had a scrunch of the vinyl where the middle of the "k" met. I smoothed it out on the rear window of my truck the best I could.
Our townhouse was hard to find before getting a larger, more visible letter on the front. Now it's clearer from the street which place is ours.